Reliance Bank

Job Description

Position: Receptionist / Office Assistant

General Definition of Position (purpose)

This position is responsible for providing top quality customer service to all Reliance Bank customers by telephone interaction and greeting/directing customers in the branch lobby. Also performs office administrative duties when required. Responsible for handling and screening telephone calls, scheduling appointments, and relieving administrative detail. May also perform teller transactions, as needed.

Tile of Supervisor: Human Resources Assistant

Essential Duties and/or Responsibilities

• Handling incoming calls and greeting customers at the front desk of the bank lobby and/or the teller line
• Help with general maintenance of buildings, grounds, and equipment
• Cross-sale of all bank products to new and existing customers
• Perform teller transactions in a quick and efficient matter.
• Assist staff by performing office administrative duties
• Other duties as assigned

Required Knowledge, Skills and Abilities

• Superior Microsoft Office knowledge
• Interpersonal skills to work with all customers and coworkers
• Exceptional privacy and confidentiality
• Highly efficient and organized
• Ability to prioritize duties across multiple platforms

Desired Experience

• Bank Product knowledge
• Spanish Language Speaking a plus
• Extensive Microsoft Excel, Word, Teams, Power Point experience